Lowe’s apologizes after ‘unacceptable’ overcharge leading to ‘another bad experience’ – but shopper refuses chain’s plea

According to The Sun, A frustrated customer has taken to social media to express his dissatisfaction with Lowe’s after being charged twice for his order. Known as Douglas, he shared his experience on X, formerly Twitter, calling out the home improvement retailer for its customer service mishap.

Douglas wrote, “Ordered some interior doors for my house. They charged my card twice by mistake, transferred my order to the Boise location, and delayed delivery by two weeks. Unacceptable.”

In response, a Lowe’s representative reached out to Douglas in the comments, apologizing for the experience and asking for details to resolve the issue. They requested that he direct message them with the name on the order, phone number, email, order number, and store location. However, Douglas simply replied with “no,” leaving it unclear whether the issue has been resolved.

More Ordering Complaints

This incident follows a series of complaints about Lowe’s ordering system. Recently, another customer voiced his frustrations after purchasing garage doors that never arrived. He tweeted, “Purchased @wayne_dalton garage doors from @Lowes well over a month ago. Order shows doors were shipped via FedEx, but tracking number is invalid.” He later discovered that his order was with a company called The Jaydor Company, but his attempts to resolve the issue via phone calls went unanswered.

Another customer echoed similar frustrations, stating, “You have the worst online ordering. I ordered twice from you, once last year for an AC filter, and after many delays and emails saying it was on its way, you cancelled my order.” Lowe’s representatives consistently replied to these complaints, asking customers to send direct messages for assistance.

Self-Checkout Controversy

The backlash against Lowe’s doesn’t stop at ordering issues. Another customer, Kevin, criticized the retailer’s self-checkout policy, claiming he almost abandoned a $457.50 item in-store because of it. He stated, “It is not my responsibility,” emphasizing his discomfort with using self-checkout machines.

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Many shoppers have echoed Kevin’s sentiments, questioning the decision to implement self-checkout at Lowe’s locations. One user on Reddit asked, “Why has Lowe’s moved to a self-checkout-only model?”

Lowe’s has not officially confirmed the complete implementation of self-checkout, but customers have noted the machines are increasingly present in stores. This shift has drawn criticism from shoppers who feel frustrated when technology malfunctions, leading to longer wait times in-store.

As Lowe’s navigates these customer service challenges, it remains to be seen how the retailer will address the growing concerns surrounding its ordering system and checkout processes.